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General:
How safe is shopping on
the web?
How do I place an order
online?
What about credit card
security?
Why should I open an
online account?
Products:
Why are prices not
listed for New Yamaha Pianos?
Why can I not purchase a
Yamaha piano online?
Payment:
Will I receive a receipt
for my transactions?
What are my payment
options?
How is tax calculated on each sale?
Shipping:
Does
Music
Centre
offer International
shipping?
If I order more than one
product, will I have to
pay for shipping on each
of the items?
What are the shipping
costs?
If I order today, when
can I expect to receive
my order?
Who are your
courier/shipping
partners?
What about insurance?
Can I ship to a PO box
address?
Purchases & Returns:
How do I replace or
return a defective
product?
Can I purchase on-line
and pick up my order at
my local Music Centre
Store?
How long will I have to
wait for a credit note?
Can I exchange a
purchase?
The
Music Centre Website:
What if I find a
misprint or an error?
Who can I email for
issues regarding your
retail stores?
Does the
Music Centre
website use "cookies"?
Shopping
on the web.
When dealing with
reputable companies,
shopping on the web is
as safe as traditional
shopping with a credit
card. All the
information we collect
when you make a purchase
is transferred via
secured servers which
encrypt the data. Every
time you make a
purchase, your credit
card information is read
by banks and other
participants for the
sole purpose of
processing the
transaction. Although we
cannot make guarantees
on their behalf, we can
proudly say that we have
selected our partners
with security as a main
criteria. Once the
information reaches us,
it falls within our
policy of nondisclosure.
We will use the
information only within
the normal course of
running our business and
not share it with other
parties.
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How
do I order online?
Placing orders from our
website is simple, fast,
convenient and safe. All
you need is Internet
access, a browser and an
email address. Select
the item you want, add
to cart, keep shopping
or check out. All you
need to do is follow the
prompts and you'll be
done in no time!
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Will
my credit card number be
safe?
We use the most robust
SSL technology
available, which is
based upon a 128-bit
algorithm, available for
use only in North
America. This encryption
technology is so
effective that the US
government will not
allow the technology to
be used outside it's
borders for security
reasons. We use this
standard secure server
technology to encrypt
all information gathered
from our customers at
the time of purchase.
This means that the
information is encoded
and is unreadable while
it travels to our
server. In fact, using
your credit card at
yamahamusic+centre.com is
considered safer than
using it at a restaurant
or gas station.
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Why
should I open an online
account?
Opening an on-line
account gives you great
benefits:
-
Convenience. If you
add something to
your basket and want
to leave the site,
the basket will
remember its
contents if you
visit us again
later.
-
Special Discounts.
Registering your
account will provide
you with promotional
discounts which will
not be offered to
the public.
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Why are prices not
listed for New Yamaha Pianos?
Due to
dealer policy agreements
with our supplier, we
are unable to display
prices online.
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Why can I not purchase a
Yamaha piano online?
In accordance with our
supplier dealer
agreement, these products (Yamaha Pianos) are only available for
sale within Ontario and
are not available for
sale over the Internet.
If you would like to
purchase any of these products,
please
contact us or
call toll free
1-800-633-7088 (within
Canada).
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Will
I receive a receipt for
my transaction?
Yes. At the end of
your transaction, you
are shown an Order
Summary screen. Please
print this page from
your browser as a record
of your transaction. You
will also receive an
order confirmation and a
shipping notification by
email which you can
retain for your records
but will not be used as
a receipt. Your official
receipt will arrive with
your order.
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What are my payment
options?
For your own security,
we accept payments by
credit card and PayPal only; we
welcome Visa and Mastercard. No CODs or
payment by cheque.
Should you not wish to
convey your credit card
information online,
simply choose the email
option at checkout, and
we will contact you by
phone or email for
payment processing. All
prices are in Canadian
dollars.
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Tax calculation
GST (7%) will be added
to all Canadian bound
shipping. Ontario sales
tax (8%) will be added
if product is sent to an
Ontario based address.
Nova-Scotia, New
Brunswick and
Newfoundland bound gifts
will be charged 15% HST
(harmonized provincial
and federal sales tax).
Some of our products
are PST exempt (i.e..
Music Books). Upon
checkout of your cart,
all taxes will be
displayed for your
convenience.
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Does
yamahamusiccentre.com offer
International shipping?
We gladly ship to
ANYWHERE in the world.
We will ship
ANYWHERE in Canada and
with rare exception, the
United States. Orders
outside of North America
will require additional
correspondence due to
logistic concerns.
Of course, prices will
vary depending on
location and the product
ordered. At present,
our free shipping over
$50 is only offered to
our Canadian and US
customers (excluding
Alaska and Hawaii).
Approximate Shipping Time:
|
Destination
|
Standard
Large areas
|
Standard Rural
|
Xpresspost
Large areas
|
Xpresspost Rural
|
24
hour/Priority Courier
|
|
Maritimes
|
2-3
|
3-5
|
2
|
2-3
|
N/A
|
|
Ontario/Quebec
|
1-2
|
1-3
|
1-2
|
1-2
|
1 day
|
|
Western
Prov.
|
3-6
|
4-7
|
2
|
2-3
|
N/A
|
|
USA
|
within
7-10 days
|
within
8-12 days
|
within 5 days
|
within 7 days
|
N/A
|
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If I
order more than one
product, will I have to
pay for shipping on each
of the items?
A shipping rate will be
applied to an entire
shipment regardless of
the number of products
shipped. When several
different products are
purchased at once, the
shipping cost applied to
your bill will be based
upon
*the gross
amount of the pretax
sale in each
shipment.
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What
are the shipping costs?
Shipping cost will vary
depending on the service
and the product you've
selected.
Shipping fees are rates
based upon value of
purchase. In
circumstances where
weight and dimension
create an exception to
this protocol, unique
and special shipping
arrangements will be
relayed via email. In
these cases, shipping
fees will be determined
by exact weight and
dimension against our
shipping providers rate
table. In
any case where shipping
costs exceed this flat
fee, personal contact
via email or phone will
be necessary to confirm
shipping details.
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If I order today,
when can I expect to
receive my order?
When you will
receive your order will
depend on the
availability of the
product and the shipping
method you have
selected.
All delivery times are
listed in business days,
Monday to Friday.
Weekend orders (Friday
cutoff is 1PM) are
processed the following
Monday (statutory
holidays the exception
and processing/delivery
times are adjusted
accordingly). Most
orders placed by 1PM
Eastern Time will be
processed and shipped
that same day, with
exceptions. You will be
contacted if there is
any reason for delay.
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Who
are your
carriers/couriers? Can I
select my own service?
Yamahamusiccentre.com uses recognized
carriers such as DHL, UPS, Fed Ex and Canada
Post for all shipping
concerns elsewhere. In
most cases, once you
have been shipped your
order, you can track the
shipment at the selected
carrier's site by
submitting the waybill
number of your order,
which we supply to you
in an email, once your
item is shipped. We
choose whichever carrier
can provide the quickest
and most efficient
service at the time of
shipping.
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What about insurance?
Yamahamusiccentre.com
provides you with the
option of selecting
insurance for your
purchase at checkout.
Our experience has shown
it is in the best
interests of the
customer to insure the
product, but we leave
the decision to you.
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Can
I ship to a PO box
address?
Orders being sent to PO
boxes and rural route
address must include a
physical street address.
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Return policy and
procedure.
Print Music and opened
software are
non-refundable and
non-exchangeable.
All other products can
be exchanged for another
product or a store
credit.
Please
email sloates@yamahamusiccentre.com
and request an RMA
(return merchandise
authorization) number
and return instructions.
Along with the receipt
details (number and date
of purchase, amount of
purchase, method of
payment) please include
any relevant details
relating to the
circumstances that are
responsible for the
return.
Products can either be
returned by mail, or can
be brought physically
into our retail store at
2388 Fairview Street,
Burlington, Ontario,
Canada.
All costs
related to the shipping
of the returned item are
the responsibility of
the sender, with
exceptions, negotiated
by Yamahamusiccentre.com in
special circumstances. .
Please do not return a
product without an RMA
number, we will not be
able to process any
refund or exchange
without it.
We will exchange any
product that arrives in
unsatisfactory condition.
Defective products will
be exchanged for same.
In the event the product
is no longer available,
we will replace the item
by a product of your
choice. The recipient
has 15 days from date of
reception to claim an
exchange and gift must
be returned in original
box. Note that we cannot
address or process
problems concerning
orders that have been
placed over 45 days.
Unfortunately, we cannot
guarantee expected
delivery dates
(see
shipping policy).
We cannot therefore
issue credits for late
deliveries due to Canada
Post delays.
*Sale items and
clearance items may not
be exchanged and are
final sales.
All products which are final sales will be clearly
indicated. If in doubt, please ask.
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Can
I purchase on-line and
pick up my order at my
local Music Centre
store?
Yes. At checkout, select
'pickup' as the shipping
method, and save on
shipping. If you should
pick up any item from
our branch location, you
may not return the item
without having contacted
yamahamusiccentre.com for a RMA (Return Merchandise
Authorization) number.
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How
long will I have to wait
for a credit note?
The credit note will be
issued
within six to eight
weeks of receipt and
verification of the
merchandise's return and
confirmation of
liability of damage or
malfunction.
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Can I exchange my
purchases?
You may exchange your
item within 15 days of
it's purchase. All
exchanged items must be
in saleable condition,
with manuals and packing
materials. You must
include your receipt
indicating the item and
the date of purchase.
*Sale items and
clearance items may not
be exchanged and are
final sales.
All products which are final sales will be
clearly indicated. If in doubt, please ask.
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What if I find a
misprint or an error?
Please contact us by email at sloates@yamahamusiccentre.com,
and let us know so that
we can correct the
problem.
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Who
can I email for issues
regarding your retail
store?
Simply click on the
"Contact us" link
available on our top
toolbar.
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Does
yamahamusiccentre.com use
"cookies"?
Yes. A "cookie" is an
identifier that we place
on your computer. You
can see what cookies you
have and you can choose
to delete them at
anytime through your
browser. We use cookies
to make it easier for
you to shop. Cookies
allow us to make our
site more interactive
and to give a better
shopping experience. You
may disable the cookie
feature in your browser
if you wish.
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If you should have
questions that are not
covered in this FAQ,
please contact us by
email or call toll-free
at 1-800-633-7088
(within Canada) or
1-905-639-4465 outside
of Canada.
Customer service is
available Monday to
Saturday 10AM to 5PM
EST. |
store
locations & hours
